FAQs

Everything You Need to Know

Find answers about enrollment, state requirements, learner's permits, licensing, certificates, refunds, and more—all organized by state.

General

Do you offer behind-the-wheel driving lessons or road tests?+

No. DriveNowOnline only offers online coursework. Behind-the-wheel training and road tests are handled by your local DMV or a licensed driving school.

How do I get technical support or request a refund?+

For course access issues, login problems, or refunds, contact the provider directly: 800-829-3727, Monday–Friday, 8 AM – 8 PM EST.

How do I contact DriveNowOnline?+

Email us anytime at support@drivenowonline.com. We typically respond within 24 hours.

Are your courses state-approved?+

Yes. Every course we refer to is delivered by a provider licensed by the applicable state agency (FL DHSMV, TDLR / Texas DPS, Georgia DDS, or California DMV).

How fast can I start a course?+

Instantly. Enrollment usually takes under two minutes and you begin the course as soon as you complete checkout with the provider.

Florida

Is the Florida Learner's Permit Exam included with every course?+

No. The permit exam is only included with the DETS + Learner's Permit Bundle. If you purchase the DETS course by itself, you'll need to purchase the permit exam separately.

What happens after I pass the permit exam?+

Visit a Florida DMV or Tax Collector office with your required documents to receive your learner's permit. The licensing fee is $54.25, plus a $2.50 card fee.

If you're under 18, a parent or legal guardian must be present. If they cannot attend, bring a completed and notarized Parental Consent Form (HSMV 71142).

How many questions are on the Florida Learner's Permit Exam?+

The Florida Learner's Permit Exam consists of 50 multiple-choice questions covering traffic laws, road signs, and safe driving practices. You must answer at least 40 questions correctly (80%), meaning you can miss no more than 10 questions to pass.

Can I use my phone or tablet to take the course?+

Yes. The course works on computers, tablets, and smartphones with an internet connection.

Will I receive a completion certificate?+

Yes. After successfully completing your course, you'll receive instructions for your completion record or certificate, depending on the course requirements.

Can adults take the Florida permit exam online?+

No. Adults 18 and older cannot take the Florida permit exam online. However, you must first complete the 4-hour Traffic Law and Substance Abuse Education (TLSAE) course online before taking the permit exam in person at a Florida DMV or Tax Collector office.

What is the Florida BDI course?+

Traffic school for eligible drivers who need to dismiss a traffic ticket, satisfy a court order, avoid points, or qualify for an insurance discount. Commercial Driver License (CDL) holders are not eligible to use this course for ticket dismissal, regardless of the type of vehicle they were driving at the time of the violation.

Texas

Who can take Parent-Taught Drivers Ed?+

Teens ages 14–17 can enroll. Your parent or guardian must meet Texas' eligibility requirements to serve as the certified instructor.

Does my parent need to be approved?+

Yes. Your parent or guardian must meet Texas' PTDE eligibility requirements. Texas requires families to purchase the official PTDE Program Guide before any behind-the-wheel training begins.

What documents are needed for the DE-964 certificate?+

Texas requires you to submit the transfer form, student record, and In-Car Instruction & Observation Log before your certificate can be issued.

How fast can I finish the course?+

Texas allows a maximum of 2 hours per day, so your certificate cannot be issued sooner than 7 days after purchase.

Do I need to watch the Impact Texas Drivers video?+

Yes. All students must complete the ITD video at impacttexasdrivers.dps.texas.gov before applying for their license.

Who can take Self-Taught Drivers Ed?+

Teens ages 14–17 can enroll. This course is for students whose parents will NOT be providing the required 14 hours of behind-the-wheel training. Includes the DPS Permit Test.

When can I get my permit?+

You must be at least 15 to visit DPS and apply for your learner permit. With Parent-Taught or Self-Taught, you can qualify after the first 6 hours (Option 1) or all 24 hours (Block Method).

Who needs the Texas Adult Drivers Ed course?+

Adults ages 18–24 are required to take the 6-hour Adult Drivers Ed course before applying for a Texas license. Drivers 25+ often take it to complete the DPS Written Test online.

How many driving hours are required for Texas teens?+

Texas requires 44 total hours: 14 hours of in-car instruction plus 30 hours of supervised practice.

Is Texas Defensive Driving accepted for ticket dismissal statewide?+

Yes — our defensive driving course is TDLR-approved (License CP104) and accepted by all Texas courts for ticket dismissal with court approval.

Do I turn in my defensive driving certificate?+

Yes. Texas requires you to submit your completion certificate to the court in person.

What is the defensive driving final exam like?+

30 questions, 21 correct to pass. You get 3 attempts — if all three fail, the course resets.

Georgia

Who needs Joshua's Law?+

Georgia teens ages 15–17 applying for a Class D license must complete a 30-hour Joshua's Law course.

Is the Georgia written test online?+

No. Georgia requires teens to take the written knowledge test in person at a DDS Customer Service Center.

What driving hours are required in Georgia?+

6 hours with a licensed instructor plus 40 hours with a parent or guardian, and 6 of those 40 hours must be at night.

Will defensive driving reduce points on my Georgia license?+

Yes — completing an approved 6-hour DDS defensive driving course reduces up to 7 points from your driving record (once every 5 years).

California

Who can take California drivers ed online?+

Teens can start the course at 14, but you must be 15½–17½ to apply for a learner's permit.

When can I get my California license?+

You can apply for your license once you're 16–17, have completed drivers ed, held your permit for at least 6 months, and finished behind-the-wheel training.

Do I need drivers ed if I'm 17½ or older?+

No — unless you want your license before turning 18. Adults 18+ don't need drivers ed but can take it to prepare for the DMV knowledge exam.

Is the California course DMV-approved?+

Yes — 100% online and fully DMV-authorized (Provider License E2250, Type).

How long is the course and what's the exam like?+

30 hours of instruction. The final exam has 75 multiple-choice questions and you need 53 correct to pass.

How do I receive the DL 400C certificate?+

California requires the physical paper certificate. It's mailed by First-Class USPS to the address you entered at registration — free, 7 to 10 business days. Expedited 3-day shipping is available for a fee.

Can I get a digital copy for the DMV?+

California requires the physical paper certificate. A PDF scan can sometimes be emailed on request — call your DMV to confirm whether they'll accept it temporarily.

Does the California drivers ed certificate expire?+

No — the certificate never expires. However, your DMV application is only valid for one year, so complete all licensing steps within that timeframe.

Where will my certificate be mailed?+

It's sent to the address you entered at registration. Make sure your full address (including apartment number) is accurate. PO Boxes are accepted.

How do I fix my name or address?+

California requires your legal name on the certificate. Contact provider support to update any registration details.

Didn't find your answer?

We usually reply within one business day.

Contact us